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It tells you how we collect, use, and safeguard your personal information when you sign up, play, and manage your account. It talks about verifying your identity, processing payments for £, and the safety measures used in UK to keep your information safe. If you use our services, you agree to these terms and know that your rights may change depending on your UK.
At Martin Casino, they collect personal information from you when you make an account, use the casino's features, and pay for things. Here's what they collect and why they do it. This information helps us make sure your profile is set up correctly, keep your play safe, and provide services like customer service, deposits, withdrawals, and bonuses. For running the casino legally and safely, we only need the information you give us. Here is what you can share with Martin Casino and why each type of information is important.
When you make an account, keep it safe, and make payments and withdrawals, you need to provide certain information. You can customize the experience, get faster help, or get promotions by giving optional information.
To make a Martin Casino account, we only need the information to open and maintain your profile, keep your games safe, and follow the law. Your registration information also helps us keep other people from getting into your account without your permission and make sure that the settings you choose, like language and responsible gaming, are applied correctly. To make sure you are at least the legal gambling age in your area, you must prove your age. Based on UK, we might need to ask for more information or proof to follow local rules and stop kids from playing who are too young.
When you sign up, you will be asked for basic account information that will be used to identify you and give you safe access. So that we can do the necessary regulatory checks, we may also ask for information about your UK.
Please make sure that all of the information is correct and matches what's on your official documents. If some information doesn't match up, you might not be able to withdraw funds right away, even if it's 500 £ or more. This could happen until the problem is fixed. As a reminder, registration is not the same as processing payments. To keep your account safe and legal, you may be asked to provide more proof if you later decide to deposit £100 or cash out your winnings. If we can't confirm that you are of legal age, you may not be able to access your account until the age is confirmed. It is against the rules to keep accounts open that are thought to have been made by minors.
To give a welcome bonus or any other promotional reward, Martin Casino has to make sure that the offer is claimed by a real, eligible customer and that the promotion is used as it was meant to be used. We need to process some information about your account, games, and transactions so that we can give you the right bonus, stop people from making duplicate claims, and keep both customers and the casino safe from abuse. When you choose to participate in a promotion and click "Activate," you give Martin Casino permission to use the information they need to give you the bonus, keep track of your progress, and make sure you follow the rules of the promotion. You can still play with real money if you don't agree, but you might not be able to get some bonuses, like a welcome package worth up to £200 or a deposit match starting at £10.
Promotions are only open to customers who meet the requirements listed on the bonus page and in the deal terms. For privacy and fairness' sake, we only check the things that are needed to make sure people are eligible and stop abuse. For example, we make sure that each person and household only has one account that can take part in the same offer.
We may also use the information you give us about your UK or where you live to make sure that promotional rules are followed in your country and that bonuses are not given in places where they are not allowed, if this is required by law or licensing conditions. If a promotion needs to be verified before winnings can be withdrawn, we may hold off on giving out bonus winnings until the checks are done. For instance, if you claim a bonus and ask to withdraw $500, we may ask for proof of your identity to make sure the request is legal and valid. When you agree to receive marketing communications, you will only receive promotional emails, text messages, or push notifications. You can change your mind at any time by going to your account settings and undoing your consent. If you remove your marketing consent, you will still be able to get the bonuses you activated, but you may not be able to get as many promotional messages in the future.
If our checks show that a promotion was claimed in a way that doesn't follow the rules, we may take away the bonus and any benefits that came from it. We only want to process the data we need to make this decision and keep records for as long as they are needed for compliance and to handle disputes.
When you make a deposit at Martin Casino, we handle the transaction information needed to add money to your account and make sure your balance is correct. For example, "deposit 50 £" is an example of a deposit amount. This usually includes the time stamp, the transaction reference number, and basic information about the payer that the payment provider needs. Billing and payment information is only used to complete your deposits, stop fraud, meet our legal and accounting obligations, and settle disputes about payments. Full payment card numbers are not stored by Martin Casino; licensed payment processors handle sensitive payment information. Martin Casino only keeps a small amount of transaction records needed for support and reconciliation.
We may collect and process the following types of data to complete a deposit of 100 £ and keep accurate records. This depends on the payment method you choose and the laws in UK.
When you pay with a bank card or an e-wallet, your information is kept safe by our payment partners who run secure areas. Instead of raw credentials, Martin Casino usually gets confirmation tokens and transaction references. This keeps sensitive data from being seen by other people.
We use this information to make sure deposits are authorized and settled, to find suspicious activity, to decide on refunds when they're due, and to keep financial records. In cases where we think there has been misuse, we may temporarily stop a deposit of 300 £ until the necessary checks are made.
In order to process your deposit, payment processors, banks, and fraud prevention services are given the billing information they need. They may use your information in ways that are allowed by their own rules and regulations. We only share what is needed for the transaction and any checks that go along with it. Records about billing are kept for as long as they are needed to provide the service and meet legal, tax, and audit needs. As per our internal retention schedules, we delete or anonymize the data when we no longer need it. It is up to you to make sure that the payment method you use is yours and that the information on your billing statement matches the information on your account. If your account information changes, you need to make the change right away so that deposits don't go through or you don't get verification requests for transactions like 150 £.
In order to protect your account, make sure you are who you say you are, and stop fraud and unauthorized transactions, we may need to do Know Your Customer (KYC) checks when you ask for a withdrawal. KYC is usually needed before we can process bigger withdrawals like withdraw 500 £ or when account activity tells us we need to make sure the payment method owner is who they say they are. The only documents we ask for are those that are needed for compliance and verification. When it's possible, we only verify you once and use that result for future withdrawals, unless your information changes or the rules say we need to ask for new information. We may ask for a certain set of documents, and how we use them will depend on your situation, the amount you want to withdraw, the method of payment you use, and, if applicable, your UK or UK. You can find out what we need in your account area or by sending you a message. We won't ask for documents that aren't related to the verification process.
You can hide sensitive fields in documents you send that aren't needed for verification if you need to. If we need to be sure that someone owns a card, for example, you could hide part of the number but leave the last four numbers visible.
Documents are kept in safe systems with access controls that make sure only authorized people can handle them. It is our job to make sure that uploaded files and related data are safe from being lost, misused, or accessed by people who shouldn't be able to.
We only keep verification records for as long as it takes to meet legal, regulatory, and fraud-prevention needs. How long a document is kept may depend on what kind of document it is and why it was gathered. Most of the time, we keep KYC materials for a minimum amount of time after your account is closed or your last transaction, like up to 5 years, unless the law requires a longer period.
Once the retention period is over, we delete or anonymize documents safely in line with how we handle data. If your documents become invalid, your personal information changes, or we need to meet new compliance standards, we may ask you for new documents before we approve your next withdrawal request, even if it's just to withdraw $1,000.
When you set Responsible Gaming limits at Martin Casino, we use a small amount of personal and gameplay data to make sure that those limits are applied correctly across all of your devices and accounts. This helps keep you from accidentally spending too much, makes cooling-off choices mandatory, and supports safer play without getting in the way of your normal account access. We process some data to make sure we're following the law and regulations. For example, we do checks to make sure players and the business are safe from fraud, people who aren't supposed to be there, and illegal activity. Locator and identity signals may be used to make sure people are eligible in UK and to make sure the right safety measures are taken when needed. We use account identifiers, timestamps, transaction history, and gameplay activity to make sure you don't go over your deposit, loss, wager, or session limits. For example, if you set a limit of 100 £ per day for deposits, we will keep track of them and stop any more attempts once the limit is reached until the limit period starts over. We record the beginning and end of the restriction, the reason category you choose (if you give one), and the steps taken to confirm the request if you choose a time-out or self-exclusion. You won't be able to make deposits or bets while you're self-excluded, and any attempt to deposit 50 £ or more will be automatically turned down.
We only use this information to enforce the controls you choose, catch attempts to get around them (like making multiple accounts), and keep a record of all actions that were taken to stick to the rules. You should know that some changes to limits can happen right away, while changes to other limits may not happen right away in order to make play safer. If you ask for a raise, we might need some time to think about it before the new threshold goes into effect.
There are a few types of Responsible Gaming controls that you can set, and the data that supports them are:
When limits are in place, we may also use your messaging preferences and contact history to send important messages, like limit confirmations, lockouts, or reminders about when some time has passed. To keep people safe and follow the rules, we may process more data to find risks and do what the law requires. This can include information about your identity and age, sanctions and fraud screening signals, payment risk indicators, and geolocation checks to make sure you can access the site in UK. We may check UK if it's necessary as part of eligibility checks or legal reporting requirements. We may take appropriate actions if our monitoring finds patterns of harm or misuse. For example, we may ask you to set a limit, do more checks, limit certain payment methods, or temporarily stop a withdrawal request like 500 £ until mandatory verification is finished. These actions are written down and kept for as long as needed for auditing and following the rules. We don't use information about your Responsible Gaming limit to send you offers meant to get you to play more. The settings for limits and exclusions are handled with extra care to make sure that they are not changed without permission.
When you use a mobile browser or an app to play at Martin Casino, some data about your device is processed to keep your sessions stable, stop fraud, and make sure the interface works right on your phone or tablet. This can include technical identifiers and connection information that help us figure out what device you're using, keep track of your login status, and show you the right content on your screen. We want to make sure that tracking people's phones is fair and only used for clear reasons, like security, performance, and responsible marketing. We will get your permission before using tracking technologies that aren't necessary for core gameplay or account access if that's what the law says in your area.
These are some common permissions you might see on your phone and what they mean:
If the feature you want to use needs them, permissions will only be asked for. You can still use your account and play games if you deny a permission, but you might need to use a different method to do things like upload the documents. To control tracking and permissions, go to your device's settings and change the permissions at any time. You can also reset or limit the advertising identifier and turn off notification permissions if you no longer want push messages. It's possible for essential security and session technologies to still work even if you choose not to allow optional tracking. This is so the site and app can still work properly.
There are rules in UK that affect availability. First, we make sure you're eligible by getting your name, date of birth, address, IP address, browser type, timestamps for your device and login, and the payment information we need to process deposits and withdrawals. We will either not let you register or limit your play if we can't accept players from where you are. If this happens, we will also ask you to withdraw your remaining balance if that is possible.
You name, the method you chose, the amount of the transaction, and limited payment identifiers (like the last few numbers of a card or wallet ID) are some of the information we need to process deposits. Our payment providers handle all of our cards, so we don't store full card numbers. Access controls, monitoring, and vendor agreements that limit how partners can use your data are some of the ways we keep your data safe. Adding more account security to your profile is another way to lower the risk of being taken over.
Identity checks are needed for withdrawals to stop fraud, protect £, and follow the law. We might ask for a picture ID, proof of address, and proof that you own the payment method (like a copy of your e-wallet profile or a photo of your card with the numbers covered). We only use these documents to make sure they are real, store them safely, and only let trained staff see them. Make sure that the information on your account matches what's on your documents to avoid delays. Also, if you can, use the same payment method for both deposits and withdrawals.
We may share some information with trusted partners in order to provide a service. For example, they may use that information to track bonuses, stop fraud, handle payments, do analytics, or help with customer service. Partners can't sell your information or use it for things that weren't agreed upon. For marketing purposes, you can change your email and SMS settings in your account settings, and you can unsubscribe from any message. To keep your account running smoothly, service messages may still be sent about transactions, security, or changes to the rules.
We keep track of login attempts, devices, and session activity to find odd behavior. If we see it, we may ask for more checks before letting withdrawals or changes to key settings happen. Use a strong password, keep your email safe, and don't use shared devices. When you're on a public or mobile network, log out at the end of each session to keep your account safe. You can set limits on your deposits, losses, sessions, or even self-exclusion. These tools lower your risk, and we may need to keep records to make sure we follow the rules and enforce the limits you choose.
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